Ripped off by CarMax

True, you can get a cheaper used car from CarMax, America’s largest automobile discounter/retailer, at cheaper than usual loan rates. Also true you can get your CarMax used vehicle periodically serviced by CarMax techs.

The bad part is that the CarMax used car may be mechanically shit to begin with and the service techs, at least in Austin, only work at their convenience, not yours. They’re on duty weekdays from 10 a.m. to 6 pm. Sometimes. Generally, they’re only available until 4 pm.

It’s a pitiful after the sale “service.” But CarMax knows that its customers generally are too poor—living paycheck-to-paycheck—to complain too loudly, let alone to sue.

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