Those good Indian techs

The one bright spot in my dealings with Yahoo! in the past few days has been with three of their good support techs in India. I won’t use their names because the criminals at Yahoo! HQ in California might decide they were too helpful and punish them.

Some Americans complain about winding up with foreign tech support whenever they have a computer problem, and I may have done so myself once or twice. It’s their accented English that can make it irritating, but these guys were affable about slowing down their speech so my age-addled brain could process the sounds coming through the phone and my hearing aid. And they did their best all around and I appreciate it.

So just let me say thanks, guys. In the end, your employers refused to follow up your good support help and advice, but that’s not your fault. I hope we meet again under better circumstances. And that you get better jobs with a better company. I can’t imagine they treat you any better than they do their customers.

UPDATE:  And then there were four. The Indians are proliferating. This morning’s msg: “We’ve reported your case to our engineering specialists for further review.” I’m not holding my breath.


2 responses to “Those good Indian techs

  1. The question to be debated was, “whether the Yahoos should be exterminated from the face of the earth?” One of the members for the affirmative offered several arguments of great strength and weight, alleging, “that as the Yahoos were the most filthy, noisome, and deformed animals which nature ever produced, so they were the most restive and indocible, mischievous and malicious; they would privately suck the teats of the Houyhnhnms’ cows, kill and devour their cats, trample down their oats and grass, if they were not continually watched, and commit a thousand other extravagancies.” He took notice of a general tradition, “that Yahoos had not been always in their country; but that many ages ago, two of these brutes appeared together upon a mountain; whether produced by the heat of the sun upon corrupted mud and slime, or from the ooze and froth of the sea, was never known; that these Yahoos engendered, and their brood, in a short time, grew so numerous as to overrun and infest the whole nation; that the Houyhnhnms, to get rid of this evil, made a general hunting, and at last enclosed the whole herd; and destroying the elder, every Houyhnhnm kept two young ones in a kennel, and brought them to such a degree of tameness, as an animal, so savage by nature, can be capable of acquiring, using them for draught and carriage; that there seemed to be much truth in this tradition, and that those creatures could not be yinhniamshy (or aborigines of the land), because of the violent hatred the Houyhnhnms, as well as all other animals, bore them, which, although their evil disposition sufficiently deserved, could never have arrived at so high a degree if they had been aborigines, or else they would have long since been rooted out; that the inhabitants, taking a fancy to use the service of the Yahoos, had, very imprudently, neglected to cultivate the breed of asses, which are a comely animal, easily kept, more tame and orderly, without any offensive smell, strong enough for labour, although they yield to the other in agility of body, and if their braying be no agreeable sound, it is far preferable to the horrible howlings of the Yahoos.” Jonathan Swift, Gulliver’s Travels