The one bright spot in my dealings with Yahoo! in the past few days has been with three of their good support techs in India. I won’t use their names because the criminals at Yahoo! HQ in California might decide they were too helpful and punish them.
Some Americans complain about winding up with foreign tech support whenever they have a computer problem, and I may have done so myself once or twice. It’s their accented English that can make it irritating, but these guys were affable about slowing down their speech so my age-addled brain could process the sounds coming through the phone and my hearing aid. And they did their best all around and I appreciate it.
So just let me say thanks, guys. In the end, your employers refused to follow up your good support help and advice, but that’s not your fault. I hope we meet again under better circumstances. And that you get better jobs with a better company. I can’t imagine they treat you any better than they do their customers.
UPDATE: And then there were four. The Indians are proliferating. This morning’s msg: “We’ve reported your case to our engineering specialists for further review.” I’m not holding my breath.